quarta-feira, 28 de setembro de 2011

Visitando Sankara Eye Care Institutions - India ! Visitying Sankara Eye Care Institutions - India !

Olá pessoal!!
Vou descrever em uma palavra a experiência da visita ao hospital hoje: Impressionante!
Conhecemos alguns dos varios departamentos hoje, algumas apresentações entre elas a do senhor C.V. Shivatsan, CEO do Hospital em Coimbatore.
Aprendi que nesta fase temos que mostrar ao cliente o que encontramos de relevante nas entrevistas, além das oportunidades de melhorias, desafios e recomendação de como tratar o tema. O objetivo é validar com o cliente o que encontramos de informação e também alinhar nossas recomendações com as expectativas deles. Para o projeto CSC da IBM, foram divididos 04 grupos, em cidades diferentes, atendendo instituições locais em projetos diferentes.
Abaixo algumas informações relevantes a respeito do projeto Sankara onde atuo como Gerente de Projeto.
Consultores : Sverre Moen, Alexandre Ferreira, Mercedes Vital

Hi guys!!
I'll describe in a word the experience of the visit to the hospital today: breathtaking!

We met some of the areas today, some presentations including Mr C.V. WEDGWOOD Shivatsan, CEO of the Hospital in Coimbatore.
I learned that at this stage we have to show the client that's what we found relevant in the interviews, in addition to the opportunities for improvements, challenges and recommend how to handle the issue. The purpose is to validate customer information and that's what we found also align our recommendations with expectations of them. For the project, IBM, have been split 04 groups, in different cities, in view of local institutions in different projects.

Below some relevant information about Sankara project where I am performing as project manager.
Consultants : Sverre Moen, Alexandre Ferreira, Mercedes Vital.

PROGRAM INFORMATION

CDS Program Name: IBM Corporate Service Corps Country: India Team ID: India Team 12 CDS Program
Manager: Jailan Adly/Kabi Sherman Dates of Project: September 26 – October 21, 2011
Project Title: Knowledge Management Portal Category/Type: IT
Assigned Consultants: Sverre Moen, Alexandre Ferreira, Mercedes Vital

CLIENT: GENERAL INFORMATION

Organization Name: Sankara Eye Care Institutions, India Website: www.sankaraeye.com
Phone: +91 422 - 4236789 Fax: +91 422 2666460
Address: Sankara Eye Centre,

Sathy Road
, Sivanandapuram Headquarters location (if different): City: Coimbatore State/Province: Tamilnadu Postal Code: 641 035 Country: India

Mission
To work towards the eradication of preventable and curable blindness by providing unmatched eye care through a strong serviced oriented team.

Brief History Sankara Eye Care Institutions (Sankara) is among the largest and the fastest growing Community Eye Care institutions in India (and the world). The Institutions provide comprehensive FREE eye care to the RURAL POOR throughout India
.
Sankara’s Vision 20/20 by 2020 program aims to set up 20 eye care hospitals across India by the year 2020, in order to serve over 2 million rural poor for the years to come.

Sankara today operates 8 Specialty Eye Care Hospitals in Coimbatore, Krishnankovil, Guntur, Silvassa, Bangalore, Shimoga, Anand, Rishikesh. Three additional hospitals in Punjab, Uttar Pradesh and Rajasthan are planned to be operational by 2014.

Performance Highlights:

• 11,718 outreach camps conducted
• 745,508 free vision restoring surgeries performed
• 3,524,419 children between the ages of new born to 18 years screened for eye care ailments
• 2, 072, 714 men and women screened for eye ailments
• Surgical success rate of 98.8% when compared with the World Health Organization’s guidelines of a minimum of 90% success rate

Sankara’s Community Eye Care delivery is based on 5 Major Pillars

 Compassionate High Quality Care – State of the art medical methods delivered with devotion
 Comprehensive Eye Care Services – covering preventive, curative, and rehabilitative
 Innovation and Continuous Improvement – in programs, medical methods, and processes
 National Footprint – New Sankara Hospitals covering more states across India
 Financial Self Sufficiency – Every new hospital to be self sufficient in 5 years or less

Sankara’s model for community eye care is rooted in ‘rural outreach’. Every weekend a team of doctors and paramedical staff travel to rural areas (as far as 400 kms from the base hospital) and conduct eye screening camps to identify people in need of eye treatment and attention. Those identified are brought to the base hospital and given accommodation, food, medicines, surgery and treatment.

Products, Services, Programs Sankara’s Comprehensive Eye Care Services are available at the various hospitals including:

 Cataract and IOL Clinic
 Cornea services
 Glaucoma services
 Laser Vision Correction (LASIK)
 Ocular Oncology
 Orbit & Occuloplasty
 Paediatric Ophthalmology
 Uvea Services
 Vitreo-Retinal services
 Low Vision Clinic
 Computer Vision Clinic
 Contact Lens Services
 Vision Therapy & Training
 Visual Electrodiagnostics
 Eye Bank
 Clinical & Microbiological lab
 Pharmacy
 Optical Services

Deliverables of the Assignment

1. A revised scope of work, if necessary, after one week based on the current situation and discussions with organization’s management

2. A written report containing:
a. Recommendations and explanations for data input
b. Framework, design and specifications of the Knowledge Management System along with any IT recommendations that are based on any constraints
c. Next Steps with recommendations
d. Detailed implementation plan and work plan with assigned tasks to start implementation and
3. Active training on work plan and tasks to Sankara management and staff
4. Presentation to Sankara Eye Hospital on written report

Algumas fotos / Some pics:

entrada para o hospital
hospital entrance
cardapio do restaurante do hospital
the canteen menu
coqueiros / coconut trees
Vacas para produçao de leite / The cows produce large amounts of milk.
reunião c/ cliente / meeting with customer
Mohandas Karamchand Gandhi (em hindi: मोहनदास करमचन्द गान्धी)
Sverre, Mercedes and Alex
reunião com time / staff meeting
                                                   
pizza
Niver da Amanda / Amanda's birthday
congestionamento / heavy traffic

cerveja / beer
brinde com os amigos! / toast with friends !
#ibmcsc ibmcsc india
 

Um comentário:

  1. Alexandre, estou acompanhando com muita curiosidade seu blog, e adorando as fotos. Que projeto tocante, te desejo muita sorte, abração !

    ResponderExcluir